Question 1

Does FlyWiseGo issue real airline tickets?

Accepted Answer

Yes. When you book, the airline issues a confirmed e-ticket with a real 6-character record locator (PNR) that you can view on the operating carrier's own website or app, and use to check in.

Question 2

How soon do I get my ticket after booking?

Accepted Answer

Usually within minutes. Once payment is complete, the airline confirms your booking and you receive your booking reference and itinerary, which you can also download any time from Find My Booking.

Question 3

Can I see the exact flight, times and baggage before I pay?

Accepted Answer

Yes. You choose the exact airline, flight times and connections from live results, and see each passenger's baggage allowance and the full all-inclusive total before paying.

Question 4

Can I change or cancel a booked flight?

Accepted Answer

Changes and refunds follow the airline's fare rules for the ticket you bought. Contact our support team with your booking reference and we will check your options with the airline.

Question 5

What is a fare lock and how does it work?

Accepted Answer

A fare lock freezes the price and seat of the flight you chose for as long as the airline allows (usually 24–72 hours, shown before you pay) for a small deposit. You can come back any time inside that window, pay the remaining balance, and the airline issues your ticket at the locked price.

Question 6

Is the lock deposit extra money I lose?

Accepted Answer

No. If you convert your lock into a ticket within the window, 100% of the deposit is credited against the ticket price, so the lock costs you nothing extra.

Question 7

What happens if prices rise while my fare is locked?

Accepted Answer

Nothing changes for you. The total shown when you locked is the total you pay, in the same currency. We absorb any fare or exchange rate movement during the lock window.

Question 8

Can I add checked baggage?

Accepted Answer

Yes, when the airline sells it for your flight. At checkout you can see each passenger's included allowance and add extra checked bags for the specific flight legs the airline offers, at one all-inclusive price.

Question 9

Are the prices I see the final prices?

Accepted Answer

Yes. Every total includes airline fares, taxes, carrier surcharges, service and payment fees. There are no surprise charges added at the payment step.

Question 10

How do I manage my booking after paying?

Accepted Answer

Use the Find My Booking page with your FlyWiseGo order ID or your airline PNR together with the email you used at checkout. You can review your itinerary, passengers and baggage, convert a locked fare and download your itinerary PDF.

Question 11

Which payment methods are accepted?

Accepted Answer

All major debit and credit cards, processed over an encrypted connection by Stripe. We never store your card details.

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