Fare locks
Lock a price now, pay the balance later.
- How does a fare lock work?A fare lock reserves your chosen flight with the airline at today's price for a small fee per traveller. The lock lasts as long as the airline allows — usually 24 to 72 hours — and the exact deadline is shown before you pay.
- How to turn a locked fare into a ticketOpen your booking, review your flight and travellers, add any checked bags and pay the remaining balance. The airline then issues your e-ticket.
- What if the price goes up while my fare is locked?Nothing changes for you. The balance shown when you locked is the balance you pay, in the same currency, as long as you complete the booking before the deadline.
- What happens if my fare lock expires?If the balance is not paid before the deadline, the airline releases the reservation automatically and no ticket is issued.
Your booking
Find, verify and download your trip.
- How to verify your reservation on the airline's websiteEvery FlyWiseGo booking has a real 6-character airline reference (PNR) that you can check yourself on the operating airline's own site.
- How to look up your booking without an accountYou don't need a password. Use your FlyWiseGo order ID or airline PNR together with the email you used at checkout.
- How to download your itinerary PDFYour itinerary PDF lists the flights, travellers and booking reference, ready to print or attach to an application.
Bags, passports & payments
Details that keep your ticket valid.
- How to add extra checked baggageEach flight shows what's included. Extra checked bags can be added per traveller when you book a ticket, or when you complete a locked fare.
- Why passport details must match exactlyAirlines check names and passport numbers against the document you travel with. Once sent to the airline, details cannot be changed on your booking.
- Payments and currencies explainedPay by debit or credit card through Stripe's encrypted checkout. Prices are all-inclusive and shown in your chosen currency before you pay.
Still need help?
Email support@flywisego.com. We aim to reply within 8 hours if you are travelling within the next 48 hours, or within 24 hours for general queries.
Travelling within 48 hours? Put URGENT and your booking reference in the subject line so we can prioritise it. For same-day check-in or gate issues, the airline's airport desk is always the fastest help.
Need your e-ticket, airline reference or receipt now? Find my booking.